Optimally provision your communications environment Avotus ICM UM 8.3 enables you
to offer the right mix to your
employees for communicating
with customers, prospects & partmers. |
Improve customer service
Avotus ICM UM 8.3 provides you with the detailed information you need about how much time your employees are spending on the phone in support of
your customers. |
Support legal and regulatory
requirements
Avotus ICM UM 8.3 provides the detailed calling
information for both wireless and landline calls to
support these requirements. |
Identify system misuse
Avotus ICM UM 8.3 gives you visibility to your organization’s complete call detail information,
helping you clearly identify any non adherence to corporate policy. |
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Enable charge back to departments, cost centers and clients
Avotus ICM UM 8.3 enables you
to allocate costs easily to
departments, employees,
divisions or projects. Wireless
expenses can now be
properly allocated to the
correct budgets. |
Highlight system abuse
Avotus ICM UM 8.3 enables you to spot atypical
calling patterns, start times or destinations so you can immediately take actions to solve security problems.
Avotus ICM UM 8.3 also enables you to quickly
identify employees who are spending too much time on the phone and track calls made to unauthorized
countries. |
|
Understand employee productivity
Avotus ICM UM 8.3 helps you
understand how much time your
employees are spending on the phone in support of their job functions.
For any organization that relies on employee call
productivity such as in outbound call centers, ICM
UM 8.3 enables you to track and report on critical
performance statistics for our agents or crew –
including number and type of calls, duration and
origin / destination city names. |
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